SHIPPING & DELIVERY

Order Processing

Orders are processed Monday through Friday, excluding holidays. Orders placed before 12:00 PM PST will be processed the same business day. Orders placed after 12:00 PM PST will be processed the following business day.

Once your order has been processed, you will receive a shipping confirmation email with tracking information so you can monitor the delivery of your package.

Shipping Rates & Delivery Times

• Standard Ground Shipping (5–7 business days): Flat rate based on order total
• Expedited Shipping (2–3 business days): Available at checkout for an additional fee
• Overnight Shipping (1 business day): Available for in-stock items only
• Alaska, Hawaii, and international destinations: Additional shipping charges apply

Note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons.

Wholesale Orders

Wholesale orders are shipped via standard freight carriers. Exact shipping charges are calculated at checkout based on the delivery address and total weight of the order. Contact our wholesale team at scale@pawfields.xyz for freight quotes on large-volume or pallet shipments.

All wholesale shipments include a packing slip inside the box. Commercial invoices are provided for all international wholesale orders.

Damaged or Lost Packages

If your package arrives damaged, please refuse the shipment and contact us immediately. For claims on lost or damaged packages, please reach out to our customer service team within 5 business days of the expected delivery date.

We are not responsible for packages lost due to incorrect shipping addresses provided at checkout. Please double-check your shipping information before completing your order.

Contact Us

If you have any questions about your shipment, please contact us at scale@pawfields.xyz .