RETURNS & EXCHANGES

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 30 days of the original purchase date for a full refund or exchange.

To be eligible for a return, items must be unused, unwashed, and in their original packaging with all tags attached. Plush toys must be in new, resalable condition.

How to Initiate a Return

• Contact our customer service team at scale@pawfields.xyz .
• Once your RMA is approved, you will receive instructions on how to ship your return.
• Pack the item(s) securely in the original box or a similar sturdy box.
• Include a copy of your packing slip or order confirmation inside the package.
• Ship the package to the address provided by our customer service team.

Refunds

Once we receive your return and inspect the item(s), we will process your refund to the original payment method within 5–7 business days. Please note that it may take an additional 3–5 business days for the refund to appear on your statement, depending on your financial institution.

If your return is approved, you will receive an email confirmation with details about your refund.

Exchanges

If you would like to exchange an item for a different size or variant, please follow the same return process and indicate that you would like an exchange on the RMA form. Exchanges are subject to product availability. If the desired item is out of stock, we will process a refund instead.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Items that have been used, washed, or damaged by the customer
• Items returned after 30 days of the original purchase date
• Custom or personalized orders
• Gift cards

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately. We will arrange for a replacement or full refund at no additional cost to you. Please provide photos of the damaged item when contacting us to expedite the process.